JP
Justin P

1 reviews | Active since Jul 2011

05 Jul 2016, 15:58

ebucks price backtracking

<p>Hi,<br /> <br />I am a level 5 rewards member and purchased a hoverboard with 40% discount for my sons birthday, the couriers never contacted me and returned it, said they had ther wrong number despite someone being home 24/7.<br />Instead of trying to contact me from my ebucks profile contact details they refunded the ebucks but now item is no longer on discount so was told I have to pay R2000 extra to get it.<br />Unless this is resolved and the hoverboard delivered before 14th July this will go to consumer protection as you cant change the price after it has been purchased.<br />Also why was it on discount for only 2 days?<br />Is this your mistake and you cancelled my order as you dont want to sell it at 40% off? Sale must be put through manually from your side and dispatched.<br /> <br />Thanks and best regards,</p> <p>Natalia Pearson</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jul 2016, 07:06
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 956975.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)