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razeen.baboo razeen.baboo

1 reviews | Active since Nov 2016

05 Mar 2018, 12:48

Ebucks - Premier member no benefit

Hi What is happening with the ebucks store, it's going from bad to worse. The discounts are decreasing steadily every month. Checkers 40% which was there all the time has no discount. Makro vouchers hasn't been discounted in a very long time. No Takealot vouchers either and it was never of 40%.Cape Union Mart also take off. It is getting pathetic and not worth being an ebucks member. There is no benefit being on level 5 and a premier card holder.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Mar 2018, 13:10
Official

Good day Razeen Baboo,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance by investigating and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)