Ebucks policy changed without any prior warning

I recently noticed that my EBUCKS balance had not changed in the last few months even though I regularly spend money on filling up with fuel at various petrol stations. I spoke to an Ebucks consultant this morning and was told there was an email sent out in July notifying me of these changes I have however never received such an email.

Im very dissatisfied with the way FNB operates not to mention the lack of organization with call transfers to other departments where the phone calls are dropped or transferred to incorrect departments on numerous occasions.