1 reviews | Active since Aug 2016
Ebucks points not counted properly
<p> I set up a R1000 per month transfer to my saving account months ago and have accumulated points in the past for such but received nothing this month. I am aware there are new rules but i found this under the new rules as well, so should be entitled to my 2,000 points which increases my discounts to the top tile.</p> <p>Please advise on the error and how I will be compensated.</p> <p> </p> <p> </p>
Thank you for taking my call earlier
please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988722
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Thank you for taking my call earlier
please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 988722
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Hi
It is almost a week later and still have had no feedback on how and when this will be resovled.
Hi
It is almost a week later and still have had no feedback on how and when this will be resovled.