1 reviews | Active since Mar 2011
Ebucks pls employ competent people
I've been having issues logging into ebucks travel for the last 3 days now. I thought it was the website itself. I phoned ebucks travel. Spoke to a colored lady. Can't remember her name. She said they had moved to a new system and based on my ID it appears my profile has not been transferred to the new system. The lady who could sort the problem was on lunch and I was promised it would be sorted at 14h30. Last night I tried again and still no luck. I sent an email too. This morning I tried again. Same issue. I had my husband call as I'm on the road. They said their were no issues with their system. He said they were very unhelpful. So if their system is fine why I can't i book a car?
Good day Claudia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Claudia,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)