Ebucks passes the buck

I have an FNB Business account, and have been with them for 70 plus years. Some time ago we finally registered for ebucks, and have accumulated an amount which we would like to use. Three times today we have attempted to find out how we can use this, only to find stony faced block-headed so-called consultants who are of no use. They are insolently uncooperative and it would appear that their function is to prevent access to Ebucks . I write in desperation that there is an FNB consul;tant out there who is not as thick as a brick who can assist. In the absence of this I can only conclude that Ebucks is an elaborate ****.