1 reviews | Active since Nov 2012
eBucks out to ***** you
A warning to all who bank with FNB and enjoyed their ebucks system.<br> <br> eBucks is not what the used to be. <br> <br> 1. Know that they will change policy on you without warning. Earlier this year I was still being rewarded fnb reward points (and thus earn more ebucks) for a cellphone I was paying off per month, from one day to the next they changed the way we earn rewards and suddenly no more rewards on the phone even though it was the understanding that for 2 years of paying off the phone I would earn points.<br> <br> 2. They offer fnb rewards for spending around R 1,200 online. Should you do this the last few days before the end of the month and depending on how their back office works with that retailer, it can happen that you don't get those rewards for the month that you expect. It will show in your bank statement that the money went out and the supplier will say funds received but FNB will say, \no it's only reserved and not paid so no rewards for you this month". In my case"
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.
The reference number is 791932.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.
The reference number is 791932.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
