Ebucks only for selected elite customers - FNB stop pretending you care about the rest

Item: FNB (First National Bank)
Rating: 1
Author: Patrick M

My experience with the total lack of service from FNB ebucks has left me with the conclusion that ebucks is only for a handful of selected rich customers. FNB has been giving me the cold shoulder for months regarding joining ebucks ... I have tried ALL their avenues and they left me no alternative but to complain on a public platform. At least my total frustration with FNB is now "out there" for others to see who might also have experienced the same dismissive attitude from FNB.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

05 Jan 2018, 13:40

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply05 Jan 2018, 13:40

Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Patrick M's updateReviewer Update

05 Jan 2018, 13:46

Hi Naomi, thank you for the response but I'm not holding my breath. I have been told over and over that "someone" will investigate and get back to me ...

Patrick M's update05 Jan 2018, 13:46

Reviewer Update

Hi Naomi, thank you for the response but I'm not holding my breath. I have been told over and over that "someone" will investigate and get back to me ...