eBucks Online Store Poor Service

I placed an order using my eBucks on the eBucks online store on 25 Nov. 2021. I followed up today, 7 Dec. 2021 to find out why my order still says "Order confirmed" only when I track my order, but the contact centre agent did not know and could not tell me. She suspected the courier must still collect the parcel - still, after almost 2 weeks? My only options were to either let her log a call with the shop to find out what the problem is (and how long is that going to take?) or cancel my order. I then rather cancelled my order. All of this took 12 minutes on the phone where it could have been 5 minutes, too.

Perhaps the eBucks Online Store can learn a few things from Takealot? Also, please train your agents... They cannot say they do not know for everything you ask.

How long will I now wait for my eBucks to be refunded?

Ref. no: ***Q Agent: Anandi