1 reviews | Active since Oct 2011
Ebucks, once again cannot find my Credit Card Purchase
I have emailed ebucks twice about the same issue and sent another query to my private banker. I was not allocated points once again this month because FNB and ebucks cannot find an online payment of R2000 on my CC on 31/08. This transaction appears on my transaction history, how can FNB and ebucks not pick it up? Again this month, I have not moved up a reward level because of this issue. Ebucks is a fantastic rewards programme, why can't they get it right?
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)