AP
Avani P

1 reviews | Active since Jul 2016

04 Apr 2018, 14:49

Ebucks, not worth earning!

I have been on level 5 every month for as long as I can remember which gives me a 40% discount, but for what? The 40% Makro was removed early last year, then in Feb this year, the 40% checkers discount was removed. Now Dischem. I religiously use my CC to earn ebucks especially for Makro and Checkers discounts. The response from ebucks is that these vouchers are rotated. Makro has never come back at a 40% discount. I doubt checkers will. Why aren't these discounts rotated as stated on your website? Ebucks went from the best rewards programme to the worst. So disappointing!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 15:09
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***