Ebucks not working

On the 17th Of August I lodged a query regarding my reward level [EC: 106e4a14]. <br> Stating that the reward level was calculated incorrectly. On the 20th of August I received a response saying that I've gone into arrears and that my Comprehensive insurance cover is not up to date. I called private banking and they confirmed that this is not correct and they are waiting for ebucks to fix the issue. I called and emailed on Friday looking for feedback and was told it will be corrected over the weekend. It's Wednesday and I've still heard nothing.