1 reviews | Active since Nov 2016
eBucks not updating - tired of complaining!
<p>Hi</p> <p>I've joined FNB / eBucks in August 2016 and I have not received a single ebuck even though I qualify with a level of 5, credit card linked. I've decided to move over to FNB after being with another bank for 25 years just because of their great rewards program but now I am beginning to regret my decision.</p> <p> </p> <p>I have made several phone calls to eBucks and everytime I get the same old promise...."We have escalated your query to the relevant department for further assistance." Ok great....so when am I going to get assistance? It is almost December! </p> <p> </p> <p>Is there anybody out there who can take responsibility and ownership of this matter? My complaint nr is [EC: f81da56a].</p> <p> </p> <p>Regards</p> <p> </p> <p>Cobus</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)