1 reviews | Active since Aug 2011
eBucks - not updating reward level
FNB eBucks rules state you will earn 1000 points for the following:
Be registered for inContact, update your contact details at least once in a 12-month period via Online Banking, allow FNB to communicate with you by giving them consent to market to you and choose to receive all your statements via email only
I made a point to change my details in October and once again it tells me on the eBucks site that this has not been done. I changed salary information, qualifications etc. This is the only obstacle for met to get to level 5.
I work hard to earn reward level 5, supporting FNB and their partners in the process, but I expect to be treated fairly when it comes to awarding these points.
I want these points awarded to me, and my eBucks credited with the reward level 5 earn I was supposed to receive.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)