Ebucks not rewarded

We were offered an upgrade to a Gold Credit Card and as we already had a Gold Cheque Account, we were told that our Ebucks would now be rewarded to us for free. We were still charged monthly for the reward fee, I complained, it got refunded....just for it to happen again.<br> <br> Since September 2015 they haven't charged us the reward fee, but also haven't given us our rewards.<br> <br> After sending emails again, I was informed that we weren't receiving our rewards, as our subscription was cancelled!! We never cancelled it. I've received an email now again to say that FNB will look into the matter and this morning when I went online to check our credit card statement, we have been charged for the Ebucks rewards again!!<br> <br> <br> <br>