Ebucks not received

I wrote a review on the eBucks of FNB a while back. They called and took my details and a case was opened. They sent me emails requesting documents from which I submitted and to this day there has been no response from *** and they are not attending to any of my emails. It seems as though I will never get assistance from this bank. Which makes me want to change to another institution where I will be recognised as a valuable client and be treated with dignity. I am so sick and tired of running after this institution. Its straneous and time consuming. I have lost all the eBucks and that is a ****. I only receive no more than a EB10 every month whereas I am using my card to spend. Thank you FNB for your time. It has been good but im leaving.