Ebucks not fairly paid

My rating is based on the Ebucks and not the bank itself. I find that every second month I am dropped a level and in turn, earn less ebucks. The first instance this happened I found that my spousal account wasn't showing on my ebucks profile for months! This has since been rectified but what about the ebucks I've lost due to this?! In the most recent instance, I've discovered that my FNBy account was removed from the profile and in turn, I've dropped a level again. I am supposed to be on level 5 and yet again I am on level 4 because someone decided to switch off a few buttons. This seems to be a pattern where something get switched off every now and then so that less ebucks can be paid out; and I would like this to be addressed immediately. Also, I would like my ebucks back that I've lost in the process!