JP
Jeme P

1 reviews | Active since Jul 2011

12 Aug 2016, 09:09

eBucks not allocating my points

<p>I have made contact regarding my issue multiple times, without much luck. This is my last attempt. eBucks have now stopped responding to my requests altogether. For the past 3 months, I haven't been receiving my points for items which I did comply with. Every month something else is missing and I fall just shy of reaching level 4 for 2 months now. And given the no response from eBucks, this will continue for who knows how long! I need this rectified historically. The biggest issue is the fact that my Wesbank account shows that I haven't logged in in years, but I do have proof that I have logged in. What is going on? And the rest? I will be posting this on Hello Peter too because I have done all I can to have this fixed. I am really disappointed guys. I have been purchasing a lot of flights and rental cars the past 3 months and every time I ended up using my Discovery Vitality rewards because I got more discount, even though I don't even try to reach a high reward level with them. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Aug 2016, 12:53
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 990425.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ********** /> Tel number: ********** (option one)