eBucks not allocated and no feedback

On 29/11/2015 I spent R12,999.90 at Hi-Fi corporation. On 07/12/2015 at 15:15 I received a sms from eBucks stating that I will be rewarded with eB1300 for this spend. On 21/12/2015 I emailed [Email Removed] saying that I cannot see this allocation. On 22/12/2015 I received a reply from Justine Feldman (JF) that it can take up until 30 business days to reflect. On 03/02/2016 I sent an email saying that it still doesn't reflect. On 05/02/2016 I received a reply that I need to send a detailed invoice of the purchase at Hi-Fi corporation. This, and a copy of the SMS and a copy of my bank statement was sent before and on 18/02/2016. Since then after numerous queries, all I'm getting is that the relevant department is looking into it. For almost a month now!<br> <br> My reference numbers are [EC: 1c3c155e] & [EC: 4a11f5b6]. Please please assist? This is ridiculous. I receive an SMS saying that I will get something, and now I'm still fighting to get it?<br> <br> Thanks<br> Annelore