YA
Yvette A

1 reviews | Active since Oct 2012

12 Jan 2017, 23:24

Ebucks nonsense

<p>I had spent a large amount of money on my credit card during November and December thinking that I'd earn a large amount of ebucks only to be told that after a certain limit, you only earn 0,5 percent ebucks on all transactions after reaching that limit. It's never told up front. What a lot of *******! Considering moving to another bank!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jan 2017, 08:31
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)