ML
Martin L

1 reviews | Active since Jun 2017

27 Jun 2017, 18:15

eBucks nonsense

<p>I have been an FNB customer for over 30 years and an eBucks customer since inception.</p> <p>Whilst i believe it remains one of the most worthy of 'reward' programmes, i feel that their treatment of my recent complaint has been both remiss and tardy in the least and lacking in any appreciation or understanding.</p> <p>Very disappointing, frustrating and irritating.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jun 2017, 09:49
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused; thank you for bringing this to our attention.

I have logged a formal complaint has been logged and routed to the relevant department for investigation and resolution.

Complaint reference number ***.

Regards,

Hello Peter Complaints

Naomi Petersen

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