GS
Gerhard S

1 reviews | Active since Jul 2011

05 Jun 2018, 21:07

Ebucks no longer the top product it used to be.

I've been a loyal customer of FNB for a long time and converted a lot of works colleagues and friends to FNB, especially with the ebucks program which used to be the best in the business. Sadly this has now ended with new changes made for 1 July 2019. The caps on ebucks earned has been drastically reduced, for example: In-store purchases R25 000 R15 000 -40% Online purchases R7 500 R5 000 -33% Checkers and Shoprite R13 500 R3 000 -78% Fuel R4 750** R2 500

This reduces the amount of ebucks earned dramatically. Good for FNB, not so good for their customers.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jun 2018, 10:06
Official

Good Day Gerhard,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to your private banker to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***