HS
Hopalong S

1 reviews | Active since Mar 2009

03 Feb 2018, 23:17

Ebucks no longer keeping me excited about FNB

Seriously FNB. Stop fiddling with your rewards programmes and treating your loyal customers like fools. Seriously considering moving my banking elsewhere. The latest insult is removing discount on checkers food purcgase shows how little you care. For middle income users thus was the most socially responsible reward where you could counter high foodprice increases by using shoprite virtual voucger discounts. Why penalise loyal xustomers with the only real benefit of food purchase awards. You release a press statement on how much gold card users spend large % on food and encourage us to use rewards to counter foid inflation with more knowledge. Then you do a 180 turn and totaly contradict your advice to us by removing the checkers discounts on virtual vouchers. No FNB we are not fools. Shame on you. Does the actuaries actually know how the damaging your brand. Totaly dissapointed and seriously thinking to change my bank

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2018, 09:55
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***