eBucks - No after sales service, whatsoever!

I purchased a PS4 from eBucks in August 2019. In May 2019 the console packed up and I contacted the eBucks call center. I was informed to speak to the eBucks shop directly but they (FNB) could only request someone call me back as they don't have a contact number for the eBucks shop (only an email address which was not provided to me as well). I was then assisted by the consultant from FNB to log a return via internet banking for the faulty PS4. I was then advised to expect a call with the details of how to return the item i.e. packaging, what courier service to use etc.

So far so good, but then, approximately 2-3 days later I receive a call from a driver who was at my premises to collect the faulty PS4. I thought this to be odd as I was yet to receive any direction from eBucks as to what the plan of action was. The driver said he was from a company called PartServe and they were contracted to collect on behalf of eBucks. I was impressed with the efficiency of this initiated collection but concerned with the lack of communication received from eBucks. I arranged with the driver to collect the following day which he dully did. I packaged the entire console, accessories, both remote controllers etc. in its original packaging and sent it with the driver.

Now the fun starts. A week goes by and no word from FNB or eBucks. Two weeks and still nothing. By the third week I contact the eBucks call center and ask whats happening. Their response: 'we will send an email to eBucks shop to contact you'. Fourth week goes by, now contact. I phone again and manage to get a reference number for my call. Towards the end of the fourth week I receive a call from Dawn Wing to say they have a delivery for me. I get the PS4 back, finally!

I open the package and unpack the unit. Everything is in the box except the two remote controllers. I contact eBucks and they are dumbfounded. They send another email to eBucks shop to contact me. Five weeks in, I'm yet to receive feedback on the remote controllers. Only towards the end of the sixth week, Lindiwe from eBucks shop, tries to call me. I unfortunately could not answer in time. She leaves a message to call back which I get onto immediately. Her message system automatically redirects me to leave a message but the mailbox is full.

Into the seventh week now and I'm still struggling.... absolute pathetic service!!