EBUCKS Nightmare

I have been using my FNB aspire card for the past month and I ensured that I met the Ebucks minimum requirement.

I just called now and was advised that I have to forfeit all that purchases, as the ebucks account was inactive.

Nobody told me that the ebucks account was inactive. It would be nice for you to notify clients if there account is inactive. How are we suppose to know.

I would like all my eligible transactions paid out. I am very disappointed that you put all this effort into earning rewards to be told the account is no active.

This is a new account opened in January. How can I have an inactive ebucks account. When I dint have an account with FNB. That is very FISHY.

PLEASE HONOR the above and allocate my Ebucks please.