RS
Richard S

1 reviews | Active since Jul 2018

29 Sept 2019, 01:55

eBucks; more stick than carrot.

New eBucks rules, more stick and less carrot yet again. Every year FNB finds a way to shift the goal posts for their rewards programme. I was on level 5 and now level 3. Many of my friends were surprised as well of the new changes. We went on the calculator to see how we could max our rewards and re-earn our level 5 status. Well, make more dept (And pay hefty for it) or have a poor signal FNB connect, or have 2 or more house loans (as if someone who could afford 2 home loans would care about ebucks), anyway, point is FNB is looking less attractive. As I said, each year it's more stick and less carrot. Also disappointed that my spouse who is already a FNB member doesn't get discount. Nope, FNB will reward new members more than loyal ones. It's a trap.

And no FNB, don't pretend to respond. We both know you not going to do anything about this.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Sept 2019, 09:26
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

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