eBucks Missing Points Unresolved

FNB promote eBucks and their partnership with various stores in order for you to reap "benefits", however when you raise the query on the 18 December 2019 both telephonically and via email submitting proof of purchase on the 11 November that is not reflected on your transaction history and request they credit said points to your account - you are ignored! Since the initial email, I have sent follow up emails on the 20 December 2019, 5 January 2020, 8 January 2020, 10 January 2020 and again on the 14 January 2020 - NOT ONE OF THESE EMAILS HAS BEEN READ LET ALONE RESPONDED TO. FNB again you fail to service your customers with ZERO consequences but expect them to have faith in your ability to look after their finances - you and your eBucks scheme are a disgrace! Thank you Patricia van Heaven (Rewards Consultant) for your outstanding lack of service.