EBucks Mess !

I'm so frustrated with FNB and Ebucks. My ID is linked to an old Business Account Ebucks I had. I went in person to try and fix it and link to my Premier Account and they told me to chat online. When I chat online they tell me there's no more online chat for Ebucks I must call an Ebucks number. I call the number it tells me to go back and chat on the secure chat. It's been A YEAR now trying to fix this Ebucks. How hard must it be? The business account is closed how does it have an active Ebucks? Close that Ebucks account and unlink it to my ID number so I can create a personal Ebucks account. That's all I want, how hard is that ? Funny you guys want me to upgrade to Private Clients but I won't do that if this small thing can't be sorted. I'm tired now and I'm losing on soooooo many Ebucks benefits as I use my Premier Account a lot even for travel