AHG
Adam H. Golding

1 reviews | Active since Sept 2013

22 Feb 2015, 23:04

Ebucks makes total 'Steves' of their clients

I am a loyal FNB client and make I make sure that every month, I do all of the irritating things necessary to get me to level 5.<br> <br> On Friday I went on the website to buy some Edgars vouchers, only to discover that they no longer were available with any discount. I looked further and discovered that almost nothing (12 items, 4 vouchers, flights and car rental) is available with my promised 40% discount. <br> <br> I called eBucks and was told that the discount across the site was a promotion. I was livid. At no point had any communication gone out that this was a promotion and absolutely no notification was given to customers that the discount was going to be discontinued. I queried this and was told that a banner was put up on the website indicating this, a week before.I'm sorry, THIS IS JUST NOT GOOD ENOUGH. How can you possibly think that it is okay to not send out a notification via email to your clients, many of whom are saving up ebucks for specific products?!? I feel absolutely conned. I go out of my way to do all of the things I am asked and suddenly, without being informed, my ebucks are worth 60% less than they were. <br> <br> I demand to be issued with these vouchers with a 40% discount.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Mar 2015, 09:12
Official
Hello adamhgolding,

Thank you for raising your complaint with us.

As per your telephonic conversation with Tinus and your Premier banker, your complaint is in the process of being resolved.

Regards,
The eBucks Team