1 reviews | Active since Mar 2018
eBucks Lifestyle Avis point to Point
I called to book an avis point 2 point transfer, and due to my own fault i missed the deadline by an hour,
I'm fine to book an uber for this time, but its absolutely ridiculous that because i missed the deadline by an hour i have to pay for it,
If they told me no trips can be booked within the 24 hour cut off whether it be paid or free then I would understand because it means it’s actually impossible. But if it’s possible and I get told I have to pay for it, that annoys me allot!
Good day Emil Lourens ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Emil Lourens ,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)