LO
Ludwig O

1 reviews | Active since Sept 2010

24 Aug 2016, 11:19

Ebucks Level Qualifications

<p>Good day</p> <p> </p> <p>I have been struggling to get Ebucks to allocate the Rewards Points for certain items for the last 12 months.</p> <p>Each time I am missing the next level by 500 or 1000 points.</p> <p> </p> <p>It is impossible to get to somebody that understands the problem.</p> <p> </p> <p>Also, the website rules changes from time to time without any notification (not the July changes) and the requirements aren't always as clear as it could be. When you query something the say it is excluded but on the site there is nowhere stating that.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2016, 11:38
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 998168

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)