JvdM
Johan van der Merwe
1 reviews | Active since May 2016
10 Jul 2019, 10:42
Ebucks level incorrect
After receiving my eBucks for June I realized that they moved me down from level 5 to 4. After contacting them they mention it was due to a funeral policy that I moved the value down for, which was not done. After discussions with the Funeral Policy department they confirmed that there was no changes done to the funeral policy.
I need this resolved and my extra eBucks allocated as a matter of urgency.
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Replies (1)
FNB (First National Bank)'s replyOfficial
10 Jul 2019, 12:29Good day Johan Van Der Merwe,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F
Regards,
Hello Peter Complaints Team
087 575 9408
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F
Regards,
Hello Peter Complaints Team
087 575 9408
FNB (First National Bank)'s reply10 Jul 2019, 12:29
Official
Good day Johan Van Der Merwe,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F
Regards,
Hello Peter Complaints Team
087 575 9408
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***F
Regards,
Hello Peter Complaints Team
087 575 9408