Ebucks level downgraded after month end close

I have various streaming services which I pay for through my virtual card, but in February it was indicated that the services were not paid through a virtual card and that it only constituted 2 services.. Hence I lost out on a level in terms of eBucks and only got half of what I would have gotten. At this rate, it would be more beneficial for me to have remained with my previous bank as opposed to losing out on eBucks the whole time as a result of hidden tricks and T's and C's. Before the end of the month, it still indicated that I was on level 5, now it is indicating that I am on level 4, and as a result have lost out on nearly R450 in eBucks.