eBucks just not delivering

- Ordered a Samsung washing machine on 2 August 2017. - After 6 working days I had to phone them to find out when the delivery will be (according to the web site delivery will be "Within 6 working days" - The phoned back, and said delivery will be on 15 August. - On 15 August the delivey guys pitched up with a badly dented washing machine. - I did not accept delivery, and sent the machine back with the delivery truck. I also informed the delivery company and eBucks of the damaged machine. - Since then it has been an endless battle to try and find out when a new machine will be delivered. I have been phoning the eBucks call centre almost daily, and I'm kept being told that someone will phome me back. It is almost 2 weeks later and I'm still waiting for the call...