BG
Brett G
1 reviews | Active since Apr 2018
12 Sept 2019, 08:27
Ebucks is shocking!
After "at length" conversations with the ebucks call centre I was assured that in changing my Cheque account to a new Fusion account - ultimately at a higher cost - my reward level would return to 5... Got my most recent statement only to find that I've gone down a further two levels. I'm unsure if any of FNB's staff understand the ever changing rules of ebucks earning criteria themselves!
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
12 Sept 2019, 09:47Good day Brett Groves,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply12 Sept 2019, 09:47
Official
Good day Brett Groves,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***