eBUCKS is NOT customer centric

I raised a query with FNB Care once again regarding eBucks and they passed it on to eBucks. Two weeks ago - they called me once, were going to investigate and call back. Nothing, not even an update. So I queried why I didn't receive eBucks for purchases on a partner. They wanted copies of invoices as proof and it took me days to get them. Then they tell me I didn't use my ID. And I must provide proof like a screenshot that I used my ID. Who keeps screenshots of inputting your ID to receive rewards? I kept a screenshot of the special for that date I provided them so I don't get shortchanged. So why would I keep the special, but not bother to input my ID? Also, I have proven I made use of the special which they can see on bank statement AND the invoice. But no, I don't get the benefit of the doubt. I am leaving this bank and am business with Private Banking to keep 1 account BUT downgrade it to a basic. 30 year relationship gone because I am not a donkey that must prove my purchases with invoices and to date NOT once have they provided me with a report I asked (so they can do some work too), to show me where I have been credited. Watch your eBucks rewards people or just don't bother. It isn't worth the trouble. And I am not interest in a call from them anymore. Our relationship is over. Treat us like we are begging for what we haven't earned. And FNB Care is a pass the buck with no follow up if you are happy. The whole bank just went downhill! They don't need my peanuts and I don't need them either.