Ebucks is ****ming us with the FNB Takealot day, according to Patricia, a consultant, the client is just buying the incorrect products.

My husband sent a complaint through on Friday regarding the horrible service from FNB and ebucks. The lady from Ebucks, Patricia, just contacted my husband. I cannot believe Ebucks have people like this working there, she's arrogant, rude, spoke over my husband then asked if he's done talking because she will speak now. She was aggressive and I cannot believe she was screaming at my husband. She also just closed his enquiry insisting that she sent 2 emails. He did not receive it, I checked again now. He also sent through invoices from Takealot as she requested, that was ignored. He then asked to speak to her manager/supervisor, ignored his request and went on to scold him like an *********** employee. Ebucks did not reward my husband with the full amount of ebucks for both April and July this year and when I spoke to Patricia, she was not certain as to what the problem could be, telling me that she's either new or just useless. My husband then asked for her manager to call him in 10 minutes because he was driving. It's been an hour, ignored again. How is that the same *********** person, the one that my husband had a problem with calls back with the same answer, you probably bought the wrong products!! Shouldn't FNB flag the products they have on promotion, my husband and I cannot keep trying to convince one person that the products bought were FNB ebucks day products. Can someone else please assist because now it seems eBucks offers a promotion, we buy and then not not rewarded with a wonderful excuse of the client buying the incorrect problem. Although this has happened, with an error on Ebucks side and the correct amount issued, I have received good service from the other consultants assisting me, this lady needs a lesson in customer service or just anger management therapy. I am not interested in speaking to her again.