Ebucks is a ****

ebucks is a ****.i have swirched my bond to FNB and i was told that i will get ebucks on the second debut order suscefully.after the second bond was debited im told i wont get ebucks because the bond is not debiting on my account.what the heck is this.it seems as if no body is willing to sort this out as no body have an information about this.not even one person has ever bothered to vall me and explain this after i have written so many reviews.i will keep writting in all media platforms until my voice is heard