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denine D

1 reviews | Active since Apr 2015

13 Jul 2015, 11:54

ebucks information

i was told by FNB that i will receive 5000 ebucks if an amount of R500.00 is deposited into my new account within 30days no one bothered to mention that you need to wait 60days for that i have just spoken to the ebucks call centre and was advised that they have been having an issue with this as fnb is not advising their clients of this i feel that fnb is taking their new clients for a ride as they are not providing accurate information and are just using this to get a bigger client base i need answers on this and feel it totally unprofessional that this is not explained to you. i was also advised that an overdraft is compulsory upon speaking to a different consultant i was told that it is not <br> FNB this is not service<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2015, 12:19
Official
Hello denined,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 721154.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)