eBucks Incorrectly Identifying Payments

Good day,

I have kept myself from purchasing fuel at a non-Engen garage since February this year in order to maximise the eBucks fuel benefit. However in June I noticed that eBucks noted that I spent R264.05 on Fuel. This is incorrect and the FNB transition clearly states is was a Store purchase at a Total Garage.

eBucks (through my private banker) said that the garage incorrectly processed the purchase as fuel and I need to get a receipt for it to prove them otherwise.

When I enquired with the garage they said that there is no such thing processing a payment as a fuel purchase. The Total garage also said that there was no way they could get a receipt for me from 2 months ago.

Now I am in a situation where eBucks is affecting my fuel bonus as they have incorrectly processed a payment as fuel. It's also implausible that I would purchase fuel for R264.05 - which eBucks does not seem to be interested in discussing. Lastly, the FNB transaction in question clearly says "Store".

Really poor service FNB/eBucks, feels like you are looking for reasons to penalise diligent customers.