eBucks incorrectly calculated due to Credit card upgrade incorrectly being processed.

The saga continues.... Since the 14th August when a consultant upgraded my account from gold to premier (against my request), I have not been able to rectify the entirety of my banking platform.

Current status of events: - I requested an increase in my gold credit card limit. FNB upgrade me to premier instead - I then had to request a downgrade from premier to gold. This took 2 months to resolve! - I now have a new gold account as the previous one, which was upgraded, was deactivated. - The only issue left to resolve, eBucks. My reward was incorrectly calculated on the premier status whereas it should have been calculated on the gold status. This is yet to be resolved...

I have phoned the eBucks service desk whom referred me to the gold card service desk who then referred me to the premier service desk. This pillar to post nonsense has to come to an end. Please have my eBucks account credited with the correct amount of eBucks ASAP!