Ebucks incorrectly calculated

My ebucks have been incorrectly calculated, I have noticed that even though I have a FNBy Islamic account I am not being allocated the 1000 points, last month I was also on level 4 instead of 5 and suspect this has something to do with it. I would like to put it on record that I am sick and tired of having to check up on FNB and Ebucks every month to make sure that they do there calculations right, please have this issue rectified urgently or I will be forced to change banks. I have been an FNB client for years now and ever since there ebucks rules have changed this year they just seem to be doing everything wrong.