GR
Gustav R
1 reviews | Active since Mar 2012
17 Sept 2019, 14:22
eBucks - Incorrect checks
I have tried numerous times emailing *** regarding "Double up your fuel" The eBucks site state I do not have an Volkswagen Financial Services account WHICH I DO . According to the eBucks site I do not have my car on nav>>Car WHICH I DO, how did I receive the notification that my tax disc had expired then from the FNB App?
What is the point if you specify the rules then just ignore the rules?
Please recheck July and August rules,
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
17 Sept 2019, 15:17Good day Gustav
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply17 Sept 2019, 15:17
Official
Good day Gustav
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
GR
Gustav R's updateReviewer Update
11 Nov 2019, 13:53This remains unresolved, I have had verbal and email confirmation that I qualify from eBucks team leader Pendile, I have spoken to her numerous times, now for the last 3 weeks each week she says that she will phone me by the end of the week and every week I do not receive a phone call, then each Monday I will phone asking for feedback then I will be told that I will be given feedback later the week and so the cycle continues. I am not quite fed up, I have jumped through all of your loops and qualify for double earn on fuel, this should have been paid out in October already.
PLEASE ESCALATE THIS!
PLEASE ESCALATE THIS!
GR
Gustav R's update11 Nov 2019, 13:53
Reviewer Update
This remains unresolved, I have had verbal and email confirmation that I qualify from eBucks team leader Pendile, I have spoken to her numerous times, now for the last 3 weeks each week she says that she will phone me by the end of the week and every week I do not receive a phone call, then each Monday I will phone asking for feedback then I will be told that I will be given feedback later the week and so the cycle continues. I am not quite fed up, I have jumped through all of your loops and qualify for double earn on fuel, this should have been paid out in October already.
PLEASE ESCALATE THIS!
PLEASE ESCALATE THIS!