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adele.ankiewicz adele.ankiewicz

1 reviews | Active since Feb 2017

22 May 2017, 15:15

Ebucks homeloan promotion a disappointment

<p>With an FNB Homeloan promotion we were promised 40% of our first installment (March 2017) back in ebucks. Despite several phonecalls and further emails to Randall Adams, our consultant, there is still no ebucks.</p> <p> </p> <p>I took time off work to paint our new home with fresh new colours before a rainy winter season starts in the Cape. Our ebucks were going to be put to good use with new paint from Makro. Now my time is up, I have to hire a paintwr to do it...and still no response from FNB. Sadly 'how can we help you?' really is just an empty promise.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 May 2017, 08:22
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)