Ebucks has the worst customer care agents.

Two weeks ago my wife phone Ebucks customer care, there were many categories I was not earning points on which in turn dropped my ebucks reward level. The lady, Pumelelo, I think, logged a query for me and said she will give me feedback. No feedback to date. Last week I posted a review on hello Peter and called in with the same issues. Apparently the lady that logged a query 2 weeks ago commented on the system that the issue was resolved and that she had provided me with feedback. The lady that I had spoken to last week asked if she could refer me to the first lady and that I will be given a call later that afternoon, that was 1 September. No calls yet, so my Ebucks level has decreased, I have not been allocated points for my usage and I am being given half my smart spend earn and no one at Ebucks will assist me. Previously, Ebucks customer care would blame Fnb for not providing info, now they are passing the buck to other employees. They are so bad at their jobs. Anyone would change banks just because of the service.