EBUCKS GONE

I haven’t received my ebucks for June and I phoned the ebucks department. They said it is because of one of my accounts which is not in good standing. So a payment I forgot about went off my account was overdrawn but I transferred money back into the account 1 day later as I go onto FNB app everyday.

I recently moved from ABSA to FNB. Moved my credit card, got a revolving loan, took out life insurance (which was a MASSIVE struggle I might add), etc.

Now I get told that my ebucks is gone because of my account “not being in good standing” for 1 day! I am back at level 0? I also did a complaint/enquiry online but of course I have to hello Peter fnb first before getting any reaction from them. Also the secure chat keeps on disconnecting so that was also a fail!