Ebucks Frustrations

FNB can be great when you can do everything on the app or online, but start talking to a consultant and the wheels come off.

I'm on level 2 and above and should qualify for a Wimpie voucher, now I've been looking at this voucher since October to use and now I want to use it on Saturday and today I check and it is gone.

I log a query and they phone me, this guy has absolutely no idea how it works, starts talking about having to qualify for 3 months before you can get the voucher, which would mean I would only be able to use Oct to Dec voucher in January which is not right. Then he says O but they reset the timeframes on the 10th of each month and that's why I don't see it in anymore.

Now he needs to refer it to the technicians who can take from 24 to 48 business hours to reply, and 48 business hours being 6 days, I doubt they will have this fixed before the end of the year.

Very frustrating and disappointing.