EBUCKS FOR SWITCHING CAMPAIGN NOT RECEIVED

I am really struggling to get an answer from FNB for my ebucks rewards for the switch campaign. I selected the option to receive ebucks to switch to FNB, I have accepted the offer send via email and sms (more than once). I lodged a complaint on the FNB site and once again I was asked to accept the offer. I accepted the offer and emailed proof. Still I have received no response. I have already stuggled so much with getting my account, debit orders and even my card sorted, I am really not impressed with the service thus far. Can you kindly advise when my ebucks will be received and I adhered to all conditions for the ebuck and switch campaign (also mentioning my struggles with FNB might have caused a delay) (Please see previous complaint)