NK
Nasreen K

1 reviews | Active since Sept 2011

18 Aug 2022, 07:40

Ebucks & FNB -Change your Slogans to How can we NOT help you.

The FNB EBucks Rewards, does not really cater for everyone, how can you provide rewards to the public, knowing the difference in diversity and culture etc. in our country. Example: The Rewards for FNB on The Go - Engen 1 Stop & Wimpy, you guys provide a benefit but what can Muslims benefit from eating at a non-halaal participating store?! Wish I could post all participating stores on here but cannot even upload a pic!

I found myself forced to ordering a vegetarian burger which was so tasteless! This is not you helping us, change your slogan if you cannot provide for diversity. Mind you, there is not 1 of the stores on the list on your app that is halaal friendly! Shame to be part of FNB whereby there take no consideration for their Muslim customers, is there also no diversity / culture within your organization?

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Replies (2)
NK
Nasreen K's update18 Aug 2022, 09:12
Reviewer Update
Good day FNB

Thank you for taking the time to respond, I do not want an apology but a change in the participating stores would be really appreciated and make me feel happier to think that FNB & eBucks can cater for all.

I truly hope that eBucks can relook at accommodating other cultures in this regard!
Regards,
Nasreen Khan
NK
Nasreen K's update19 Aug 2022, 14:48
Reviewer Update
Good day FNB

I had received a response from eBucks-Partner Management and they still have not answered my question!

''Thank you for contacting us and raising your concern with us about the Halaal Wimpy stores.

We have raised this with Wimpy recently and are continuously looking at having the items on the menu that accommodates all our customers. In an effort to accommodate Muslim customer, Wimpy has now added to the menu the filtered Coffee and ****ins as well as the Bar One Waffle and hope that there would be more variety to be added that Muslim customer are able to enjoy.

Kind Regards
eBucks''

I responded to ask '' There is not 1 halaal friendly store that participates on the rewards programme with 1stop Engen, why is this and why was it not considered?

I truly hope that eBucks can relook at accommodating other cultures in this regard!
Regards,
Nasreen Khan