Ebucks, Fnb Call Centre

Anyone at FNB that knows how to do their job? Please call me, I'm a Private Wealth client who feels that FNB is not a great bank at all. I tried to fix my levels on ebucks (which a call to FNB callcentre) opened an account and found out 2 weeks later I cannot stay on level 5 because the account I opened is the wrong one. Do you actually employ people that can do their jobs. Your *********** staff has cost me a a few thousand rand and I expect someone to contact me. I am tired of the constant ***** footing around your lack of competance